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Return Policy

We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with a product you have received, we offer a returns policy to help you out.

Returns Policy
- Returns are accepted within 14 days of receiving your order.
- Products must be returned in unused condition and in their original packaging.
- Returns must be accompanied by a valid Return Authorization (RMA) number. Please contact us to request an RMA number before returning any product.
- Customers are responsible for return shipping costs unless otherwise stated.
- Please ensure that returns are packaged securely to prevent damage in transit.

How to Request a Return
To request a return and obtain an RMA number, please contact us via the contact form. Please be sure to include your order number and the reason for your return.

Refunds
Once we have received and inspected your return, we will refund your purchase amount to the original method of payment. Please note that it may take some time for the refund to appear on your account, depending on the processing time of your bank or credit card company.

Exceptions
Please note that some products may not be eligible for return for hygiene reasons, due to the nature of the product. Please contact us for more information about specific products.

Contact
If you have any questions about our returns policy, please feel free to contact us via the contact form. We're happy to help.

Get in Touch
Useful LInks

Feel free to reach out to us anytime! We're here to assist you and answer any questions you may have Your feedback is important to us, and we look forward to hearing from you.

Contact Information

Email: Support@craates.shop

Address: Osdorperweg 499, 1067 SR Amsterdam, Nederland

Phone: +31641536909

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